Shipping Policy

Thank you for visiting and shopping at FTP Solutions Store! Below are the terms and conditions that constitute our Shipping Policy.

📦 Processing Time

All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

🌍 Shipping Rates & Delivery Estimates

We offer standard shipping to most countries. Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Domestic (U.S.): 5–15 business days

Delivery times may vary depending on your location and the shipping carrier.

🚚 Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–48 hours.

🧾 Customs, Duties, and Taxes

FTP Solutions is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (e.g., tariffs, taxes, etc.).

❗ Lost or Damaged Packages

We are not liable for any products lost or damaged during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

📦 Return & Refund Policy

⏳ Return Window

You have 30 days from the date you receive your item to request a return.

✅ Eligibility

To qualify for a return, your item must be:

• ✨ Unused and unworn

• 🏷️ With all tags attached

• 📦 In the original packaging

• 🧾 Accompanied by a receipt or proof of purchase

⚠️ Items sent back without an approved return request will not be accepted.

📬 How to Start a Return

1. Email us at ftpsolutions.store@gmail.com with your order number and reason for return.

2. If approved, we’ll send you:

   • A return shipping label

   • Instructions on how and where to send your package

🚨 Damages & Order Issues

Please inspect your order upon delivery and contact us immediately if an item is:

• ❌ Defective

• 💔 Damaged

• 🔄 The wrong item

We’ll evaluate and make it right.

🚫 Non-Returnable Items

We do not accept returns for:

• 🥗 Perishable goods (food, flowers, plants)

• 🎨 Custom or personalized items

• 💄 Personal care goods (beauty products)

• 🔥 Hazardous materials, flammable liquids, or gases

• 🏷️ Sale items or gift cards

👉 If you’re unsure about your item, please email us before purchasing.

🔁 Exchanges

The quickest way to get what you want:

1. Return the item you have.

2. Once approved, place a new order for the replacement.

💵 Refunds

• We’ll notify you once your return is received & inspected.

• If approved ✅, your refund will be sent to your original payment method within 10 business days.

• Your bank or card issuer may need extra time to process it.

⏱️ If it’s been over 15 business days since your refund was approved, please contact us at ftpsolutions.store@gmail.com.

• Items must be unused, with tags, in original packaging, and with proof of purchase.

✨ Still have questions? Reach out anytime at ftpsolutions.store@gmail.com. We’re here to help!