📦 Return & Refund Policy

⏳ Return Window

You have 30 days from the date you receive your item to request a return.

✅ Eligibility

To qualify for a return, your item must be:

• ✨ Unused and unworn

• 🏷️ With all tags attached

• 📦 In the original packaging

• 🧾 Accompanied by a receipt or proof of purchase

⚠️ Items sent back without an approved return request will not be accepted.

📬 How to Start a Return

1. Email us at ftpsolutions.store@gmail.com with your order number and reason for return.

2. If approved, we’ll send you:

   • A return shipping label

   • Instructions on how and where to send your package

🚨 Damages & Order Issues

Please inspect your order upon delivery and contact us immediately if an item is:

• ❌ Defective

• 💔 Damaged

• 🔄 The wrong item

We’ll evaluate and make it right.

🚫 Non-Returnable Items

We do not accept returns for:

• 🥗 Perishable goods (food, flowers, plants)

• 🎨 Custom or personalized items

• 💄 Personal care goods (beauty products)

• 🔥 Hazardous materials, flammable liquids, or gases

• 🏷️ Sale items or gift cards

👉 If you’re unsure about your item, please email us before purchasing.

🔁 Exchanges

The quickest way to get what you want:

1. Return the item you have.

2. Once approved, place a new order for the replacement.

💵 Refunds

• We’ll notify you once your return is received & inspected.

• If approved ✅, your refund will be sent to your original payment method within 10 business days.

• Your bank or card issuer may need extra time to process it.

⏱️ If it’s been over 15 business days since your refund was approved, please contact us at ftpsolutions.store@gmail.com.

• Items must be unused, with tags, in original packaging, and with proof of purchase.

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✨ Still have questions? Reach out anytime at ftpsolutions.store@gmail.com. We’re here to help!